A travel brands underdog story
United Kingdom
Client Overview
Niche: Holiday Let Management
Business Model:
Facilitates bookings for a wide variety of homes and experiences through its online platform, connecting hosts and guests across the UK.
Key Activities:
Facilitating unique stays and experiences for guests
Providing a platform for hosts to offer their properties and experiences
Audience: Property owners in the United Kingdom
Challenge
The client, a mid-sized hospitality business, faced a major hurdle in competing with larger industry players like Airbnb. Operating with a significantly smaller marketing budget, they struggled to gain visibility in a saturated market. Their campaigns were spread thin across multiple channels with underwhelming conversion rates, unclear attribution, and inconsistent messaging. Despite their unique value proposition, they were failing to connect meaningfully with their target audience and weren’t seeing a return on ad spend (ROAS) that justified further investment.
Solution
We implemented a focused, data-driven strategy to make every marketing GBP count, with efficiency and clarity at the core, we further explained that whilst ROAS can be a good metric, a more important metric to focus on is (POAS) profit on ad spend:
✓ Cutting Waste & Refining Targeting
We began by conducting a full audit of the client’s Google Ads account. This revealed significant budget wastage on irrelevant display placements and underperforming geolocations. By excluding low-quality app and display sites and narrowing the focus to high-performing regions, we immediately improved traffic quality and reduced cost-per-click (CPC).
We also reworked ad headlines and CTAs to be sharper, more persuasive, and aligned with search intent—resulting in increased click-through rates (CTR) and stronger Quality Scores.
✓ Developed High-Converting Landing Pages
We implemented purpose-built, industry-tested landing pages designed to improve engagement, reduce bounce rates, and drive conversions. These pages were optimized for both desktop and mobile, fast-loading, and tailored to reflect the messaging and tone of the ad campaigns.
✓ Optimized Retargeting Campaigns
Rather than spreading retargeting spend across broad audiences, we focused on high-quality video creatives and warm leads—visitors who had added to cart, viewed key pages, or engaged meaningfully with past campaigns. This resulted in a more effective retargeting funnel that captured lost opportunities without inflating costs.
✓ Tested Bing (Microsoft Ads)
We identified Bing often an under utilized platform as a lower-competition, lower-CPC environment with high potential for the client’s demographic. A small-scale test showed promising results with a higher conversion rate than Google—especially among desktop users. We scaled this strategically.
✓ Redistributed Budget Toward Performance
Based on the initial findings, we restructured the ad budget to amplify what worked:
- 20% allocated to Google Brand Protection to secure branded search terms and defend against competitors bidding on the client’s name.
- 10% toward top-performing exact match keywords focused on new customer acquisition.
- 5% to targeted Google retargeting for returning visitors.
- 65% was invested into Microsoft Ads, scaling the high-performing Bing campaigns and expanding reach with greater efficiency.
Results
- 812% increase in monthly revenue, achieved without increasing the overall ad budget. 324.8% net profit uplift Significant uplift in CTR, Quality Score, and landing page conversion rates.
- More efficient budget allocation and clearer attribution through improved tracking and channel segmentation.
The client regained confidence in paid marketing and now has a sustainable strategy to scale further.